We will accept merchandise returns that was purchased from All Americna RC within 30 days of receiving the merchandise. If 30 days have gone by since you received the merchandise, unfortunately we can’t offer you a refund or an exchange.
The merchandise must be unused and in the same condition that you received it. It must also be in the original packaging & complete (must include packing slips, manuals, accessories and all other items intact in the original packaging). Returns, exchanges, and refunds are not allowed if the item is used. Once your return is received and inspected, we will issue you a refund or we will contact you regarding any issues.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The returns and exchanges are not accepted once the merchandise original packaging is tampered or thrown away. Return or Exchange is possible only if the merchandise is found to be genuinely defective at the point of receiving the item.
Return shipping is the responsibility of the customer. Shipping and charges for all the orders are non-refundable All returned items are subject of 15% restocking fee.
We insure all the merchandise we ship. If merchandise is damaged during shipping we can claim the insurance with in
We do a quality check before shipping the merchandise. If a item is defective when you received the shipment, you can report to us for return for refund or exchange. Request for a return or an exchange and report of missing or damaged part(s) must be requested within 30 days of receiving the merchandise.
The returned merchandise that is found to be genuinely defective, we will ship out replacement for free (we pay the shipping cost) and will not charge additional shipping and handling fees.
We will not accept items that have been glued, adjusted, or tampered with from its original form upon arrival. Returned merchandise must be received by us first before processing and shipping out any replacement product or refund the customer. We suggest using a reputable shipping carrier that provides proof of shipment along with tracking information. In the event that a returned package does not make it back to us, we cannot be held responsible for the loss of merchandise throughout the process.
We reserve the right to exchange, replace, or refund money to its customer and not exchange, replace or refund money if we deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.
Please login to www.allamericanrc.com and use one of the following methods to request the refund.
1. Please go to Order History and Details -> Select “Details” -> Select the Product -> Enter the details and Request for Refund.
2. Please send an email to customerservice@allamericanrc.com with Order reference and Product Reference.
3. Please use Contact us with Order reference and Product Reference.
*** Please inspect the merchandise upon receiving the shipment. Identify any issues and report it to us BEFORE you use it.
*** Please understand that RC products can crash if a mistake is made or incorrect use or you do not know how to use. Any kind of crash may cause damages to the products. We have no control over your skills, behaviors, or the conditions you have chosen to use them.
*** If you used or crashed a product, no matter what the reason, we cannot be responsible for your crash or use. All American RC will not be responsible for incidental or consequential damages including bodily injuries and property damages arising from the use of any product(s) sold.
*** Remote controlled products and accessories can be very dangerous. Please read the operating manual before use. We have no control over the correct use, incorrect use, installation, application, maintenance or any modifications of our products, no liability shall be assumed nor accepted for any damages, losses or costs resulting from the use of the products. Any claims arising from the operation, failure, or malfunctioning of the products will be denied.
*** All American RC reserves the right to refuse service to anyone.
*** These terms applied to all sales made from our website through emails, phone calls, and faxes. If you do not agree to our terms, please do not place the order.